Cancellation and Refund Policy

Cancel any time. You may request cancellation of a monthly subscription at any time. To cancel, use the cancellation option provided by the payment provider or email support.zolaed@gmail.com with your account email and payment reference. Cancellation stops future renewals. Unless the law requires otherwise, access remains available until the end of the period already paid for.

Refund requests

If you were charged twice, charged the wrong amount, or believe a payment was taken in error, email support.zolaed@gmail.com with the payment reference and a short explanation. We will review the payment and, where an error is confirmed, arrange an appropriate correction or refund.

Because Zola provides immediate access to a digital learning service, we do not normally refund a subscription period that has already started or unused time after cancellation. This does not remove any cancellation, refund or other consumer rights that apply under South African law. We will assess requests fairly in light of the circumstances and applicable law.

Payment not completed

If you leave the payment page before completing payment, you will not have a paid subscription from that attempt. If a payment appears on your statement but Zola access has not started, do not pay again immediately; email support.zolaed@gmail.com with the reference so the payment can be checked.

Free trial

The three-day trial is provided so eligible users can try Zola before choosing whether to buy a paid plan. Starting a paid subscription is a separate choice shown on the Plans and Payment page.

Contact Zola

For support, complaints, account help or privacy requests, email support.zolaed@gmail.com. For payments, include your account email and payment reference. Never send passwords, card details or verification codes.

Last updated: 15 October 2026