Terms and Conditions
About Zola. Zola Education provides online learning support and tutoring tools for learners, including CAPS-aligned learning support. Zola is an independent educational service and is not a school or an official Department of Basic Education service.
Using Zola
A parent or guardian should create and manage an account for a learner under 18. Keep sign-in details secure. Do not enter a learner’s full name, school, address, contact details or other sensitive personal information into tutor questions or uploads.
Zola is a learning aid. It does not replace a teacher, school assessment or professional educational advice. AI-generated explanations may contain errors, so learners should check important answers with a teacher or textbook.
Trial, plans and payment
Eligible new users may use the service during the three-day free trial. A paid plan is optional. Before purchasing, the available plan, price and billing frequency are shown on the Plans and Payment page and at checkout. Paid subscriptions are billed monthly in South African rand through the payment provider shown at checkout. Zola does not store complete card details.
Access is provided to the selected plan while the subscription is active. You may cancel future renewals at any time under the Cancellation and Refund Policy. These terms do not limit any rights you have under applicable consumer-protection law.
Availability and changes
We may update, improve or temporarily suspend features to maintain or improve the service. We will take reasonable care to keep Zola available, but uninterrupted access cannot be guaranteed.
Fair use
Use Zola for personal learning and do not misuse the service, attempt to bypass access controls, resell access, or interfere with the service or other users.
Payment questions
For a payment or account question, email support.zolaed@gmail.com and include the payment reference. The separate Cancellation and Refund Policy explains how cancellations and refund requests are handled.
Contact Zola
For support, complaints, account help or privacy requests, email support.zolaed@gmail.com. For payments, include your account email and payment reference. Never send passwords, card details or verification codes.
Last updated: 15 October 2026